Desigual Reviews

Desigual has an overall rating of 1.8 based on 95 reviews. Customer feedback on Desigual is mixed: Desigual reviewers highlight positive aspects like unique and vibrant designs, good quality materials, excellent customer service, fast shipping, which strongly appeal to fashion-forward individuals who appreciate artistic clothing. However, Desigual is often criticized for its higher price point, limited size range, inconsistent sizing, occasional shipping issues.

1.8/5.0

95 reviews

5 Stars

0

4 Stars

0

3 Stars

11

2 Stars

5

1 Star

18

All Desigual Reviews (95)
Theresa_nishitani72
June 02, 2026
"This whole experience felt so shady..."
This whole experience felt so shady that I’m still annoyed just thinking about it. I reached out to support and basically got ignored, which made it feel even worse. At this point, I’m completely done with this brand and I definitely won’t be buying from them again.
KarlaSchroeder
June 01, 2026
"Tracking was "pretty useless""
The order tracking barely updated, so I had no clue where my parcel was for days. It just sat there with no real info, which was honestly "not great"
TyroneBrown_07
May 29, 2026
"and I wish there were more payment options"
the main thing I noticed was that there just aren’t enough ways to pay. A few more payment choices would make the whole experience a lot smoother.
davidharris3670
May 26, 2026
"Kind of regret buying this"
I’m not feeling great about this purchase. It showed up in a really thin bag, and the box inside was bent up and covered in dust. For what I paid, I expected it to be packed with at least a little care. The items themselves seem okay, but the whole thing felt cheap and kind of careless. Definitely not the first impression I was hoping for, and I’m already wondering if I should’ve bought something else
Robert_wright77
May 17, 2026
"Return was fine, but nobody seemed to own the refund"
The return itself was easy enough to get started, so I’ll give them that. But the refund took longer than I expected, and what was frustrating was that it wasn’t really clear who was actually responsible for moving it along. I felt like I was just waiting around without a straight answer on who owned the issue.
GIMBEL
May 05, 2026
"Looked better in the photos"
I ordered this dress because the colors on the website looked so bright and pretty, and I was already picturing wearing it out to dinner or maybe to this outdoor thing my friend keeps trying to drag me to. But when it arrived, the colors were way more muted in person, and the fabric didn’t look quite the same either. The fit was actually okay, so it wasn’t a complete disaster or anything, but I definitely felt a little misled by the pictures. For the price, I just expected it to look a lot closer to what was shown online
IvyBowman_18
May 04, 2026
"Sizing can be a bit inconsistent"
I’ve ordered the same size a few times, but the fit seems to vary from one item to the next. It’s not a huge deal, but it can be a little frustrating when you’re expecting it to fit the same way each time.
Ashley_goins00
May 01, 2026
"Discount code was a total joke"
This whole thing was annoying. I got an email with a discount code, found a few things I actually wanted, and then at checkout the stupid code wouldn’t work. No real explanation, just a bunch of random exclusions like they were making it up as they went. By the time I messed around trying again, the promo was gone. Feels like these clowns dangle discounts just to get you on the site, then make it a pain to actually use them. I’m not ordering from them again.
hello_salvador912
April 23, 2026
"Good variety, but getting transferred was annoying"
They’ve got a good variety of styles, which I liked, but some of them were just way too loud for me. Also, I had to get transferred around when I had a question, which was kind of frustrating. Not a bad experience overall, just not everything was my taste.
lamontbrackett2349
April 14, 2026
"Did anyone else have really slow shipping?"
My order took way longer to arrive than I expected, and I barely got any clear updates along the way. Maybe I’m being impatient, but it was frustrating not knowing what was going on. I don’t think I’d order from here again after this
Robert_fowles95
April 09, 2026
"Helpful, though it took a bit"
Customer service was helpful with my order issue, but the replies were a little slower than I expected. It did get sorted out in the end, so I can’t complain too much, but it probably could’ve been a smoother process
SPELLACY
April 04, 2026
"I’m happy with the clothes..."
I’m happy with the clothes overall, but the delivery was kind of hit or miss. My order showed up maybe a few days later than expected, and there weren’t really many updates in between. Everything arrived fine, so that was good, but I’d say the tracking could definitely be better.
Frederick.franklin
March 26, 2026
"I ordered my usual size from desigual.com..."
I ordered my usual size from desigual.com, but it ended up being way too small. I checked the size chart too, but what was the point if it still felt like a total guess? Now I have to deal with the return, and who wants that hassle over something that should’ve fit in the first place?
hello_troy736
March 22, 2026
"I reached out to Desigual about..."
I reached out to Desigual about a problem with my order, and honestly... the whole thing was disappointing. The replies from support felt really generic, like they weren’t actually looking into my case. It took way too long to get any kind of answer, and even then, it didn’t really solve anything. I ended up feeling ignored and had to follow up again myself. Just not the experience I expected at all...
Charles-jones
March 21, 2026
"Order confirmation was mostly ok, but support was annoying"
I ordered from desigual.com and the confirmation email showed up quickly, so that part was fine and I appreciated not having to wonder if the order went through.
The only thing that threw me off was that one item name looked a little different from what I had in my basket, so I wasn’t sure if it was actually the same color. The price and size matched, but it still made me second-guess it.

I contacted customer support and they eventually confirmed everything was correct, but I got transferred around before getting a clear answer, which was frustrating for such a simple question. Overall it wasn’t a bad experience, just more confusing than it needed to be.
david.Davis
March 20, 2026
"Refund is taking forever"
I sent my return back weeks ago and I’m still waiting on the refund. I reached out to customer service and they basically just told me to keep waiting, which is frustrating
johnvela5336
March 20, 2026
"Exchange process was frustrating"
I tried to exchange something I bought from desigual.com, the whole process was messy. Replies took forever, the instructions weren’t clear, and I didn’t feel like I was getting any real help. After a while, I just gave up. Sure I won’t be ordering from them again.
MCCRACKEN
March 12, 2026
"I kind of regret trying to..."
I kind of regret trying to get things done on this site. The menus keep jumping around, and I couldn’t find anything quickly. What should’ve been simple ended up being really frustrating.
william2005
March 06, 2026
"Nice jacket, but the duties caught me off guard"
I really like the jacket and the shipping was decent, but the extra import duties and taxes were more than I expected. I checked the receipt and the confirmation emails since I thought I might’ve missed something, but I still wish it had been clearer at checkout. Overall not a bad experience, just a little frustrating for an international order
VanessaHickman
March 02, 2026
"I was confused by the..."
I was confused by the return policy and couldn’t figure out exactly what I was supposed to do. On top of that, the constant reminders felt really aggressive, which just made the whole experience more frustrating than it needed to be.

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Desigual Q&A

After 7 weeks I am still owed a refund. I have sent innumerable emails and made phone calls. What more do I have to do to get a refund?

I am waiting for a refund

Is this site authentic? I ordered and was charged. Received an email saying they received order and payment but no email saying when delivery is.

Hi, I've been reading reviews about Desigual and some people are saying that they don't refund money for returns. I'm planning to return two tops, so I wanted to know if these reviews are true. If they are, I might reconsider returning them. Thanks. Regards, Marisa

Daniel.Williamson
September 30, 2022

“It has been two months already. I will make another call today!”

happyfish581
November 07, 2015

“I'm so grateful that I used Pay Pal for my purchase. Pay Pal is really reliable when it comes to these things. They will contact the vendor and if the vendor fails to respond within 3 days, Pay Pal will refund your money and charge it back to the vendor.”

Gilbert.Armstrong
November 06, 2015

“They will eventually refund your money, but it might take a long time. You will probably have to consistently follow up with them. I did receive a refund for a pair of boots I purchased, but it took 2 months, 5 phone calls, and a dozen emails. Good luck!”

I bought a pair of boots from store in Ottawa, Canada. One of the buttons has fallen off. Can your company send me or the store a replacement button. There were blue angle boots. Company bought from is 3 Trees, 202 Main St, Ottawa, ON Canada K1S 1C6 613-230-0304.

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